Thank you for choosing to use Gate Travel ('we', 'our', or 'the Platform'). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the services provided on the Platform ('Services'). By accessing or using the Platform or our Services, you acknowledge and confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our Platform, we may collect the following types of information from you:

Personal Information: During the registration or booking process, we may collect your name, email address, phone number, and billing information. We use this information to create and manage your account, process transactions, and provide customer support.
Travel Preferences: To enhance your booking experience, we may collect information regarding your accommodation preferences, such as room types, amenities, and special requests.
Usage Data: We collect data related to your use of the Platform, including visited pages, search queries, and click behavior. This helps us improve our services and provides a personalized experience.
Use of Analytics Tools: We utilize analytics tools to perform traffic analysis and gather aggregated user behavior data (such as visit count, clicks, and page interactions). Google Analytics is an essential part of our operational infrastructure. By using our Platform, all users agree to the default data collection mechanisms provided by such tools.

2. How We Use Your Information

The information we collect is used for the following purposes:

Service Provision: To complete hotel bookings, process payments, and notify you of booking details.
Personalized Experience: To recommend travel products that better match your preferences.
Platform Improvement: To optimize the Platform’s features and user experience through behavior analysis.
Marketing and Communications: With your consent, we may send you promotional materials, special offers, and service updates. You may opt out at any time.
Legal Compliance: We may process and disclose your data to comply with applicable laws or respond to requests from regulatory authorities.

3. Information Sharing and Disclosure

We may share your information with the following parties:

Affiliates: To our affiliates (includes subsidiaries, holding companies and companies under common control including their respective contractors, affiliates, employees or representatives).
Third-Party Service Providers: We may engage trusted third-party providers to assist with operations, payment processing, and customer service of the Services. These providers are only permitted to use your information as necessary to perform their functions and are obligated to maintain confidentiality of such information.
Business Transfers: In the event of a merger, acquisition, due diligence, reorganization, receivership, dissolution proceedings or asset transfer involving Gate Travel or the Platform, your information may be transferred as part of the transaction. We will notify you via our website or by email in the event of such changes.
Legal Obligations: We may disclose your information when we believe that relevant information disclosure is appropriate, or it is required by any applicable laws, regulations, rules, requests, subpoenas or order of courts, law enforcement agencies or other competent authorities, and is necessary for and ensuring the proper functioning of the Platform, or as may be necessary to provide Services, or for the protection of the rights, property or safety of us or other persons.

4. Data Security

We implement appropriate technical and managerial safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, therefore cannot guarantee nor warrant that the information that you provide to us through our Platform will be safe at all times. To the fullest extent permitted by applicable laws, we will not be held liable for any losses or damages arising from or caused by any event that may occur in connection with unauthorized access to your personal information, and we shall not be held liable for compensation for such losses or damages.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can manage your data through your account settings or by contacting us at support-travel@gate.com. We will respond within a reasonable time.

6. Your Consent

For us to provide our Services and for you to access our Platform, You, on the basis of your own free will and your requisite consent, agree to disclose your personal information to us. You will comply with all the terms and conditions of this Privacy Policy.

7. Privacy for Minors

We take the protection of minors' personal information seriously. If you are under the age of 18, you should obtain permission from your guardian before using our Services. We will protect minor users' data in accordance with applicable local laws and regulations.
The Platform does not knowingly collect personal information directly from minors. If information is collected with guardian consent, it will only be used, shared, or disclosed when necessary to comply with legal requirements, with guardian approval, or to protect the minor's interests.
As a guardian, you may access, correct, or manage the minor's personal information via the 'My Account' → 'Common Information' section. If it is proven that a minor has used the service without proper guardian authorization, the guardian may contact Gate Travel customer support to request deletion of the relevant information, which we will act on promptly.
For children under the age of 14, we adhere to principles of legitimacy, necessity, informed consent, security, and limited use. If you, as a guardian, request services on behalf of a minor, we may collect information necessary to provide those services. If full information is not provided, some services may not be available. You may also voluntarily provide children's information through features such as reviews. Please ensure you do so knowingly and with full awareness. Guardians are responsible for protecting the security of children's personal information.

8. International Data Transfers

Some of the technologies and services we use may be hosted on servers located outside the jurisdiction of your residence. In such cases, you consent to the transfer of your personal data to such jurisdiction for purposes of providing the Services to you, even if such jurisdiction has less protection for personal data than your jurisdiction of residence. Your personal information may therefore be processed in regions outside your jurisdiction. We will take appropriate measures to ensure your data is protected lawfully and securely during such transfers.

9. Modifications to the Privacy Policy

For expediency and for compliance with any changes in applicable laws, we reserve the right to amend this Privacy Policy from time to time in our sole discretion without prior notice to you. We may inform you of the modifications made to the Privacy Policy by updating and publishing the modified version. We may issue a notice to inform you of the modifications made to the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy, and if you do not agree to such updates, you shall immediately stop accessing the Platform. Your continued access to or use of the Platform and/or the Services constitutes your acknowledgment and acceptance of such changes to this Privacy Notice.

10. Language

This Privacy Notice may be published in different languages. If there are any discrepancies between different languages, the English version shall prevail.

If you have any questions about this Privacy Policy, please contact us at support-travel@gate.com.